Frequently Asked Questions (FAQ)

📦 Orders & Shipping

Where do you ship from?
All orders are dispatched from our warehouse in Marrickville, NSW.

Do you ship Australia-wide?
Yes, we ship Australia-wide using trusted courier partners.

How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery times vary depending on your location and courier service.

Will I receive tracking information?
Yes, once your order has been dispatched, you’ll receive tracking details via email.

🔄 Returns & Refunds

Do you accept returns?
Yes, we accept returns within 30 days of purchase.

Can I return an item for change of mind?
Change of mind returns are accepted provided the item is unused, in original condition, and returned at the customer’s expense.

Do you provide return labels?
We do not provide return labels for change of mind returns. Customers are responsible for return postage.

What if my item is faulty or damaged?
If your item arrives faulty or damaged, please contact us with photos and your order number so we can assist you promptly.

🧾 Products & Stock

Are your products genuine?
Yes, all products sold by Brands Establishment are 100% genuine and sourced from trusted suppliers.

Do you restock sold-out items?
Yes, some items are restocked regularly, while others may be limited or discontinued. If you’re unsure, feel free to contact us.

🏬 Store & Pickup

Do you have a physical store?
Yes, we operate from our warehouse outlet in 1/17 Barclay street Marrickville, NSW.

Can I pick up my order?
Yes 1/17 Barclay Street Marrickville

Is there parking?

Yes we have a carpark

What are your opening days?

Open 7 Days Monday - Sunday

💳 Payments

What payment methods do you accept?
We accept major credit cards and supported payment providers available at checkout.

Is my payment secure?
Yes, all payments are processed securely through trusted payment gateways.

Payments in store

All payments accepted in-store cash and card

📩 Contact Us

How can I contact Brands Establishment?
You can reach us via email or through the contact form on our website. We aim to respond as quickly as possible during business hours. or brandsestablishment@gmail.com